Route Canvas discussion questions into Agiled tickets
Give actionable course questions a clear support record by turning qualifying discussion messages into Agiled tickets.
Trigger
New Canvas Discussion Message
Polls Canvas discussion topics for new messages.
Action
Create Ticket
Tool to create a new support ticket in agiled. use after gathering all required ticket details (subject, message, priority, user id).
Why this helps
Questions in discussion threads can be hard to distinguish from general conversation and track through resolution.
- Capture qualifying questions in your support workflow.
- Define what counts as an actionable issue in plain language.
- Keep ticket creation tied to new discussion messages.
Setup
Build it in a few focused steps.
- 1Connect Canvas and Agiled once in Notis.
- 2Create an automation in plain language or in Automations, New Automation in the portal.
- 3Describe which messages should become tickets and provide the Agiled user ID and ticket details the action requires.
- 4Pick New Canvas Discussion Message as the trigger and choose where run reports go.
- 5Test with one real discussion message and review the run report.
Questions about this workflow
Will every discussion message become a ticket?
Only if you instruct Notis to create tickets for every message. You can describe criteria for actionable support issues.
Can Canvas identify the Agiled ticket user automatically?
Do not assume that Canvas user IDs match Agiled user IDs. Supply the required Agiled user ID or a reliable lookup method.
Does the trigger watch all courses?
The event polls Canvas discussion topics for new messages. Specify the intended scope in your automation instruction and verify it in a test run.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Canvas to Agiled. A trigger fires from one place; an action lands in another.
Canvas triggers
Agiled actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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Tool to create a new project in agiled. use when you have collected all project details and need to set up the project before assigning tasks. example: "create a new project named website redesign with start date 2023-09-01 and status in progress."
Canvas Assignment Graded
Polls Canvas for newly graded submissions for a specific assignment.
Create Task
Tool to create a new task in agiled. use when you have all task details and want to add it to your project board. example: "create a task titled 'draft specs' for project 45, assigned to user 7, priority normal, due date 2025-11-05."
New Canvas Assignment Submission
Polls Canvas for new submissions to a specific assignment.
Create Ticket
Tool to create a new support ticket in agiled. use after gathering all required ticket details (subject, message, priority, user id).
New Canvas Discussion Message
Polls Canvas discussion topics for new messages.
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Tool to retrieve a list of all contacts. use after configuring the api key to fetch contacts with optional pagination or search filters.
New Canvas Discussion Topic
Polls a Canvas course for new discussion topics.
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New Course Created for User
Polls Canvas for newly created courses for a specific user.
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New Canvas File Upload
Polls a Canvas course for new file uploads.
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Connect any two apps with Notis in the middle.
Canvas and Agiled, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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