Let people know their feedback reached you
Turn an incoming Cabinpanda feedback submission into a brief WhatsApp acknowledgement that recognizes the message and sets a clear expectation for your response.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send message
Send a text message to a whatsapp number. note: the message will reflect on the recipient's phone number only if they have texted first.
Why this helps
Feedback can sit unanswered while you switch between forms, messages, and ongoing work.
- Close the loop with feedback senders
- Keep acknowledgements short and consistent
- Spend less time switching between form responses and messaging
Setup
Build it in a few focused steps.
- 1Connect Cabinpanda and WhatsApp once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis what outcome you want from any channel.
- 3In one instruction, ask Notis to acknowledge each incoming feedback submission briefly and avoid promising a resolution date unless one is provided.
- 4Choose the Notis webhook trigger and where run reports should go.
- 5Test with one real submission and confirm the recipient has texted your WhatsApp number first.
Questions about this workflow
Can the message include the person's feedback?
You can instruct Notis to refer to the submitted feedback when it is included in the webhook payload. Avoid exposing sensitive content in a message unless you intend that.
Will the message be delivered if the person has never messaged us?
A normal WhatsApp message is delivered only if the recipient has texted your number first.
Can Notis promise when an issue will be fixed?
Only if that timing is supplied. The workflow should not invent a resolution date.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Cabinpanda to Whatsapp. A trigger fires from one place; an action lands in another.
Cabinpanda triggers
Whatsapp actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Cabinpanda and Whatsapp, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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