Answer order questions with Stripe charge details
Give support a quicker view of the exact charge behind a customer's submitted order question.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Retrieve Charge Details
Retrieves full details for an existing stripe charge using its unique id.
Why this helps
Finding the right payment among many transactions turns a simple order question into a slow investigation.
- Retrieve the specific charge referenced in a request.
- Use transaction details to ground support follow-up.
- Route requests without a clear charge reference for clarification.
Setup
Build it in a few focused steps.
- 1Connect Cabinpanda and Stripe once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3Ask Notis to retrieve charge details only when the submission identifies a clear charge reference, then summarize details relevant to the question.
- 4Choose a webhook trigger and where run reports should go.
- 5Test with one real order question and verify the retrieved charge is the intended one.
Questions about this workflow
Can it find a charge from only a name?
A name alone may be ambiguous. Supply a charge ID or a reliable matching rule, and ask Notis to flag uncertainty.
Will this refund or alter the charge?
No. It retrieves charge details for review and does not change the transaction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Cabinpanda to Stripe. A trigger fires from one place; an action lands in another.
Cabinpanda triggers
Stripe actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Cancel subscription
Cancels a customer's active stripe subscription at the end of the current billing period, with options to invoice immediately for metered usage and prorate charges for unused time.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Confirm payment intent
Confirms a stripe paymentintent to finalize a payment; a `return url` is necessary if the payment method requires customer redirection.
Create Customer
Creates a new customer in stripe, required for creating charges or subscriptions; an email is highly recommended for customer communications.
Create an invoice
Creates a new draft stripe invoice for a customer; use to revise an existing invoice, bill for a specific subscription (which must belong to the customer), or apply detailed customizations.
Create payment intent
Creates a stripe paymentintent to initiate and process a customer's payment; using `application fee amount` for a connected account requires the `stripe-account` header.
Create a price
Creates a new stripe price for a product, defining its charges (one-time or recurring) and billing scheme; requires either an existing `product` id or `product data`.
Create product
Creates a new product in stripe, encoding the request as `application/x-www-form-urlencoded` by flattening nested structures.
Create Refund
Creates a full or partial refund in stripe, targeting either a specific charge id or a payment intent id.
Connect any two apps with Notis in the middle.
Cabinpanda and Stripe, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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