Make customer feedback easier to act on
Capture what a customer is saying, the theme it suggests, and the detail that supports it.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create a record
Creates a new record in a specified airtable table; field values must conform to the table's column types.
Why this helps
Feedback is hard to use when its main point is buried in a long response or scattered across records.
- Summarize the central idea of each submission.
- Preserve useful supporting detail with the summary.
- Make feedback easier to scan in Airtable.
Setup
Build it in a few focused steps.
- 1Connect Cabinpanda and Airtable once in Notis.
- 2Create an automation from any channel or in Automations, New Automation.
- 3Tell Notis to create an Airtable record for each feedback submission with a concise summary and its apparent theme.
- 4Pick the Notis webhook trigger and choose where run reports go.
- 5Send one real feedback submission to test the result.
Questions about this workflow
Can the workflow identify themes across many responses?
This workflow summarizes each submission separately. For a cross-response review, use a scheduled workflow that can review the available responses together.
Can it infer customer sentiment?
You can ask Notis to describe the tone using the submitted text, but provide any categories or interpretation rules you want it to follow.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Cabinpanda to Airtable. A trigger fires from one place; an action lands in another.
Cabinpanda triggers
Airtable actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create base
Creates a new airtable base with specified tables and fields within a workspace; ensure field options are valid for their type.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Comment
Creates a new comment on a specific record within an airtable base and table.
Create Field
Creates a new field within a specified table in an airtable base.
Create multiple records
Creates multiple new records in a specified airtable table.
Create a record
Creates a new record in a specified airtable table; field values must conform to the table's column types.
Create table
Creates a new table within a specified existing airtable base, allowing definition of its name, description, and field structure.
Delete Comment
Deletes an existing comment from a specified record in an airtable table.
Delete multiple records
Deletes up to 10 specified records from a table within an airtable base.
Connect any two apps with Notis in the middle.
Cabinpanda and Airtable, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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