Keep CDN issue updates in the right WhatsApp thread
Put a status update beside the conversation it belongs to, without drafting the same explanation twice.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send reply
Send a reply to a specific message in a whatsapp conversation. this creates a contextual reply that shows which message you're responding to. note: the reply will be delivered to the recipient only if they have texted first.
Why this helps
Important incident context gets lost when updates arrive in a separate message or channel.
- Keep the update attached to the referenced message
- Use only the incident status and details supplied
- Reduce repeated status drafting
Setup
Build it in a few focused steps.
- 1Connect BunnyCDN and WhatsApp once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis what to do from any channel.
- 3In one instruction, ask Notis to reply to the referenced WhatsApp message with the supplied CDN issue status and next step, without inventing details.
- 4Pick the Notis webhook trigger and choose where run reports should go.
- 5Test with one real issue request that includes a valid WhatsApp message reference.
Questions about this workflow
What does the webhook request need to contain?
It should provide the issue details and the WhatsApp message reference needed for a contextual reply. Notis should not guess missing information.
Can a reply be delivered to someone who has never messaged the business?
WhatsApp says replies are delivered only if the recipient has texted first.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Bunnycdn to Whatsapp. A trigger fires from one place; an action lands in another.
Bunnycdn triggers
Whatsapp actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Bunnycdn and Whatsapp, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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