Keep CDN incident context with the Salesforce record
Give the next person handling an account a clear record of the delivery issue and what happened.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create note
Creates a new note attached to a salesforce record with the specified title and content.
Why this helps
Infrastructure incidents and customer conversations often end up in separate places, leaving account owners to reconstruct the story.
- Preserve an incident summary alongside the customer record.
- Reduce repeated explanations between engineering and customer-facing teams.
- Make relevant operational context easier to find later.
Setup
Build it in a few focused steps.
- 1Connect Bunnycdn and Salesforce once in Notis.
- 2Create an automation in the portal or by telling Notis the outcome you want.
- 3In one instruction, ask Notis to summarize the webhook incident details and attach a Salesforce note to the identified record.
- 4Choose the webhook trigger and where run reports should go.
- 5Test with one real incident payload and verify the note is attached to the intended record.
Questions about this workflow
What does Notis put in the note?
Notis can summarize the details available in the webhook. Specify which facts matter, such as affected zone, time, symptom, and resolution.
What if the Salesforce record is not identified?
Include a reliable Salesforce record identifier or customer reference in the webhook context. Notis should not attach a note based on a guess.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Bunnycdn to Salesforce. A trigger fires from one place; an action lands in another.
Bunnycdn triggers
Salesforce actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Salesforce Account
Deprecated: creates a new salesforce account using a json post request, requiring 'name'; specific fields (e.g., custom, dunsnumber) may have org-level prerequisites.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add contact to campaign
Adds a contact to a campaign by creating a campaignmember record, allowing you to track campaign engagement.
Add lead to campaign
Adds a lead to a campaign by creating a campaignmember record, allowing you to track campaign engagement.
Add product to opportunity
Adds a product (line item) to an opportunity. the product must exist in a pricebook entry that's associated with the opportunity's pricebook.
Apply lead assignment rules
Applies configured lead assignment rules to a specific lead, automatically routing it to the appropriate owner based on your organization's rules.
Associate contact to account
Associates a contact with an account by updating the contact's accountid field.
Clone opportunity with products
Clones an opportunity and optionally its products (line items). creates a new opportunity with the same field values and products as the original.
Clone record
Creates a copy of an existing salesforce record by reading its data, removing system fields, and creating a new record. optionally apply field updates to the clone.
Connect any two apps with Notis in the middle.
Bunnycdn and Salesforce, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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