Make incident follow-up a one-tap WhatsApp check-in
Turn an active incident review into a quick choice instead of another open-ended follow-up.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Send interactive buttons
Send an interactive button message to a whatsapp number. button messages allow users to quickly respond by tapping up to 3 predefined buttons. perfect for yes/no questions, quick choices, or call-to-action scenarios. note: the message will be delivered to the recipient only if they have texted first.
Why this helps
Follow-up on ongoing errors often slips when the next step is buried in a long conversation.
- Prompt a quick status response with up to three buttons.
- Make follow-up easier to answer from a phone.
- Give active incidents a regular check-in point.
Setup
Build it in a few focused steps.
- 1Connect Bugsnag and WhatsApp once in the Notis portal.
- 2Create an automation for incident response check-ins.
- 3Tell Notis to review the available Bugsnag incident data and send a brief WhatsApp button prompt for the items needing a status update.
- 4Pick a recurring schedule and choose where run reports should go.
- 5Test with one real run and a WhatsApp recipient who has texted your business number first.
Questions about this workflow
Does Bugsnag trigger this automatically when an incident changes?
No Bugsnag trigger event is listed. This workflow uses a Notis schedule to review data that is available at run time.
Can the check-in include many response choices?
Interactive button messages support up to three predefined buttons.
Will the buttons work for a new WhatsApp recipient?
The listed action delivers only if the recipient has texted your WhatsApp number first.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Bugsnag to Whatsapp. A trigger fires from one place; an action lands in another.
Bugsnag triggers
Whatsapp actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Bugsnag and Whatsapp, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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