Keep incident-related customer feedback in HubSpot
Give customer feedback raised during an incident a trackable place, while keeping the original context close at hand.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create batch of feedback submissions
Creates a batch of feedback submissions in hubspot, ideal for bulk imports; all property names, `associationtypeid`s, and association `to id`s must reference existing entities in hubspot.
Why this helps
Feedback shared during incident handling can disappear into technical notes instead of reaching the system used to review customer input.
- Capture feedback only when it is explicitly present in the incident data.
- Preserve incident context for later review.
- Skip submissions with missing required properties or associations.
Setup
Build it in a few focused steps.
- 1Connect Bugsnag and HubSpot once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3Tell Notis to create HubSpot feedback submissions only for explicit customer feedback in the Bugsnag payload and only when required properties and valid associations are available.
- 4Pick the Notis webhook trigger and choose where run reports should go.
- 5Test with one incident containing real customer feedback and a verified HubSpot association.
Questions about this workflow
Does this infer customer sentiment from error details?
No. It captures feedback explicitly present in the incident payload and should not turn technical error text into an invented customer opinion.
What happens when the HubSpot association is unknown?
The submission should be skipped and the missing association reported in the run report.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Bugsnag to Hubspot. A trigger fires from one place; an action lands in another.
Bugsnag triggers
Hubspot actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add asset association
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add token to event template
Adds a new custom data token to an existing event template for a specified hubspot application, optionally populating a crm object property if objectpropertyname is provided.
Archive email
Archives the hubspot email specified by `emailid` by moving it to the recycling bin, making it inaccessible unless restored.
Archive a batch of emails by ID
Archives multiple hubspot crm emails by id; ids must exist as archiving is irreversible.
Archive a batch of quotes by id
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Archive batch of companies by id
Archives a batch of companies by their unique ids; targeted companies must exist, not be previously archived, and this api operation is irreversible.
Archive batch of contacts by id
Archives a batch of existing contacts by their hubspot crm ids, rendering them inactive; this action is irreversible via the api and requires manual restoration or a separate unarchive endpoint.
Archive batch of deals by id
Archives a batch of existing deals by their unique hubspot ids, removing them from active views and reports (soft delete); archived deals may be restorable.
Connect any two apps with Notis in the middle.
Bugsnag and Hubspot, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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