Respond to BugHerd feedback with a WhatsApp reply
Keep a feedback conversation moving with a response tied to the right message.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send reply
Send a reply to a specific message in a whatsapp conversation. this creates a contextual reply that shows which message you're responding to. note: the reply will be delivered to the recipient only if they have texted first.
Why this helps
Feedback follow-up gets harder when the issue context and conversation are in different places.
- Keep a response attached to its referenced message
- Use the feedback context supplied in the webhook
- Make follow-up easier to track
Setup
Build it in a few focused steps.
- 1Connect BugHerd and WhatsApp once in the Notis portal.
- 2Create an automation by telling Notis to reply to a BugHerd feedback item through WhatsApp when the webhook includes the relevant conversation and message reference.
- 3Describe the reply outcome in one instruction and ask Notis to avoid inventing missing details.
- 4Pick the webhook trigger and choose where run reports should go.
- 5Test with one real feedback example that includes a valid WhatsApp message reference; the recipient must have texted your WhatsApp number first.
Questions about this workflow
What if the webhook does not include a WhatsApp message reference?
A contextual reply needs a specific message reference. The workflow should report missing reference details instead of guessing.
Can the reply start a new WhatsApp conversation?
No. The recipient must have texted first for this reply to be delivered.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Bugherd to Whatsapp. A trigger fires from one place; an action lands in another.
Bugherd triggers
Whatsapp actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Bugherd and Whatsapp, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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