Find the right Salesforce account for a BugHerd report
Search the CRM with the company details already included in the issue and bring matching context into review.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
List accounts
Lists accounts from salesforce using soql query, allowing flexible filtering, sorting, and field selection.
Why this helps
An issue can arrive without an account link, forcing someone to search the CRM manually.
- Speed up account identification during triage.
- Use CRM context without leaving the issue workflow.
- Expose ambiguity when multiple accounts match.
Setup
Build it in a few focused steps.
- 1Connect BugHerd and Salesforce once in Notis.
- 2Create an automation from any channel or in Automations, New Automation.
- 3In one instruction, ask Notis to search Salesforce accounts using the company details in the submitted report and return clear matches or ambiguity.
- 4Pick the webhook trigger and choose where run reports go.
- 5Test with one report containing a known company name.
Questions about this workflow
Does this attach the report to an account?
No. It searches and returns account matches so the team can review the result.
What happens if several accounts match?
Have Notis show the candidates and request a clear choice rather than selecting one without sufficient evidence.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Bugherd to Salesforce. A trigger fires from one place; an action lands in another.
Bugherd triggers
Salesforce actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Salesforce Account
Deprecated: creates a new salesforce account using a json post request, requiring 'name'; specific fields (e.g., custom, dunsnumber) may have org-level prerequisites.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add contact to campaign
Adds a contact to a campaign by creating a campaignmember record, allowing you to track campaign engagement.
Add lead to campaign
Adds a lead to a campaign by creating a campaignmember record, allowing you to track campaign engagement.
Add product to opportunity
Adds a product (line item) to an opportunity. the product must exist in a pricebook entry that's associated with the opportunity's pricebook.
Apply lead assignment rules
Applies configured lead assignment rules to a specific lead, automatically routing it to the appropriate owner based on your organization's rules.
Associate contact to account
Associates a contact with an account by updating the contact's accountid field.
Clone opportunity with products
Clones an opportunity and optionally its products (line items). creates a new opportunity with the same field values and products as the original.
Clone record
Creates a copy of an existing salesforce record by reading its data, removing system fields, and creating a new record. optionally apply field updates to the clone.
Connect any two apps with Notis in the middle.
Bugherd and Salesforce, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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