Handle duplicate Bugherd reports with a clear reply
Acknowledge the report and make the related issue easy to find.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create email draft
Creates a gmail email draft, supporting to/cc/bcc, subject, plain/html body (ensure `is html=true` for html), attachments, and threading.
Why this helps
Duplicate reports create extra correspondence when there is no quick way to acknowledge and point to the existing issue.
- Acknowledge the reporter's contribution.
- Reference the related issue only when a valid link is supplied.
- Reduce repetitive response writing.
Setup
Build it in a few focused steps.
- 1Connect Bugherd and Gmail once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3Tell Notis to draft an acknowledgement when the webhook identifies a duplicate, linking the related issue only if its reference or URL is supplied.
- 4Choose the webhook trigger and select where run reports go.
- 5Test with one real duplicate report and check the linked issue reference.
Questions about this workflow
Does it search Bugherd to find the original?
The workflow uses the context available to the automation. A related issue should only be referenced when that context supplies it.
Does it send the acknowledgement?
No. It creates a Gmail draft for review.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Bugherd to Gmail. A trigger fires from one place; an action lands in another.
Bugherd triggers
Gmail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Modify email labels
Adds and/or removes specified gmail labels for a message; ensure `message id` and all `label ids` are valid (use 'listlabels' for custom label ids).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create email draft
Creates a gmail email draft, supporting to/cc/bcc, subject, plain/html body (ensure `is html=true` for html), attachments, and threading.
Create label
Creates a new label with a unique name in the specified user's gmail account.
Delete Draft
Permanently deletes a specific gmail draft using its id; ensure the draft exists and the user has necessary permissions for the given `user id`.
Delete message
Permanently deletes a specific email message by its id from a gmail mailbox; for `user id`, use 'me' for the authenticated user or an email address to which the authenticated user has delegated access.
Fetch emails
Fetches a list of email messages from a gmail account, supporting filtering, pagination, and optional full content retrieval.
Fetch message by message ID
Fetches a specific email message by its id, provided the `message id` exists and is accessible to the authenticated `user id`.
Fetch Message by Thread ID
Retrieves messages from a gmail thread using its `thread id`, where the thread must be accessible by the specified `user id`.
Connect any two apps with Notis in the middle.
Bugherd and Gmail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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