Choose an error route from a WhatsApp list
Put the next routing decision in a short menu instead of another long chat exchange.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send interactive list
Send an interactive list message to a whatsapp number. list messages allow users to select from up to 10 options in a structured format. great for menus, catalogs, or choices. note: the message will be delivered to the recipient only if they have texted first.
Why this helps
When the right response path is unclear, errors can bounce between people before anyone takes action.
- Present up to ten clear route choices in one list.
- Use team-defined options instead of inventing ownership rules.
- Make error handling easier to scan on mobile.
Setup
Build it in a few focused steps.
- 1Connect Bug Recorder and WhatsApp once in Notis.
- 2Create an automation in plain language or in Automations, then New Automation.
- 3Tell Notis to summarize the error and present only the response routes your team provides in a WhatsApp list.
- 4Choose the webhook trigger and select where run reports should go.
- 5Test with one real error and confirm the recipient has initiated a WhatsApp conversation.
Questions about this workflow
Will the list automatically route or assign the error?
No. This action sends a list message. It does not assign work or update Bug Recorder.
Where do the list options come from?
Include the approved routes in your instruction or provide them in the webhook data. Notis should not make up team routes.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Bug Recorder to Whatsapp. A trigger fires from one place; an action lands in another.
Bug Recorder triggers
Whatsapp actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Bug Recorder and Whatsapp, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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