Follow up thoughtfully when a customer cancels
Make room for useful feedback without turning every cancellation into a manual task.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create email draft
Creates a gmail email draft, supporting to/cc/bcc, subject, plain/html body (ensure `is html=true` for html), attachments, and threading.
Why this helps
Cancellation feedback often goes uncollected because follow-up competes with the rest of the day.
- Prepare a respectful message for review.
- Use cancellation details that Bubble makes available.
- Make it easier to learn from customer decisions.
Setup
Build it in a few focused steps.
- 1Connect Bubble and Gmail once in the Notis portal.
- 2Create an automation and describe the cancellation follow-up draft you want.
- 3Pick the webhook trigger Bubble uses to report cancellations.
- 4Choose where Notis should send run reports.
- 5Test with one real cancellation example and check that the tone is appropriate.
Questions about this workflow
Will the email assume why the customer cancelled?
No. Instruct Notis to use only a reason explicitly present in the available data and avoid guessing.
Can the workflow send the follow-up automatically?
This workflow creates a Gmail draft for review. It does not send the message.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Bubble to Gmail. A trigger fires from one place; an action lands in another.
Bubble triggers
Gmail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Modify email labels
Adds and/or removes specified gmail labels for a message; ensure `message id` and all `label ids` are valid (use 'listlabels' for custom label ids).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create email draft
Creates a gmail email draft, supporting to/cc/bcc, subject, plain/html body (ensure `is html=true` for html), attachments, and threading.
Create label
Creates a new label with a unique name in the specified user's gmail account.
Delete Draft
Permanently deletes a specific gmail draft using its id; ensure the draft exists and the user has necessary permissions for the given `user id`.
Delete message
Permanently deletes a specific email message by its id from a gmail mailbox; for `user id`, use 'me' for the authenticated user or an email address to which the authenticated user has delegated access.
Fetch emails
Fetches a list of email messages from a gmail account, supporting filtering, pagination, and optional full content retrieval.
Fetch message by message ID
Fetches a specific email message by its id, provided the `message id` exists and is accessible to the authenticated `user id`.
Fetch Message by Thread ID
Retrieves messages from a gmail thread using its `thread id`, where the thread must be accessible by the specified `user id`.
Connect any two apps with Notis in the middle.
Bubble and Gmail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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