Move payment support cases into Jira escalation work
Turn a support case into an actionable Jira escalation while preserving the useful context already collected.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Why this helps
Cases needing technical follow-up can get buried in customer support conversations without a clear owner or work record.
- Separates cases requiring deeper work into Jira
- Preserves supplied support and invoice details
- Creates a follow-through point for the team
Setup
Build it in a few focused steps.
- 1Connect BTCPay Server and Jira once in the Notis portal.
- 2Create an automation in the portal or tell Notis from any channel.
- 3Describe the outcome: create a Jira escalation issue from each support case marked for technical follow-up, including supplied context and the unresolved question.
- 4Choose the notis_webhook trigger and select where run reports should go.
- 5Test with one real case marked for escalation.
Questions about this workflow
How does Notis know a case needs escalation?
Include an escalation signal or clear routing instruction in the webhook request. Notis cannot infer a priority rule that has not been supplied.
Can the issue include a customer-safe summary?
Yes. Ask Notis to summarize the supplied context for internal follow-up and avoid including information your team should not store in Jira.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Btcpay server to Jira. A trigger fires from one place; an action lands in another.
Btcpay server triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Btcpay server and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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