Carry issue findings into a customer support draft
Prepare a clear reply with the investigation details close by, then check it before sending.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create email draft
Creates a gmail email draft, supporting to/cc/bcc, subject, plain/html body (ensure `is html=true` for html), attachments, and threading.
Why this helps
Support replies take longer when the investigation and customer conversation live in separate places.
- Connect investigation findings to a response draft.
- Reduce context switching while preparing a customer update.
- Keep facts and tone available for review before sending.
Setup
Build it in a few focused steps.
- 1Connect Browser tool and Gmail once in Notis.
- 2Create an automation and describe the issue findings and customer response draft to prepare.
- 3Pick the webhook trigger for the investigation handoff.
- 4Choose where Notis should send run reports.
- 5Test with one real support issue and review the draft.
Questions about this workflow
Will Notis send the customer an update?
No. It creates a draft only, which you can review and send.
What if the investigation does not establish a cause?
Tell Notis to avoid claiming a cause that has not been confirmed, and review the draft for accuracy.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Browser tool to Gmail. A trigger fires from one place; an action lands in another.
Browser tool triggers
Gmail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Modify email labels
Adds and/or removes specified gmail labels for a message; ensure `message id` and all `label ids` are valid (use 'listlabels' for custom label ids).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create email draft
Creates a gmail email draft, supporting to/cc/bcc, subject, plain/html body (ensure `is html=true` for html), attachments, and threading.
Create label
Creates a new label with a unique name in the specified user's gmail account.
Delete Draft
Permanently deletes a specific gmail draft using its id; ensure the draft exists and the user has necessary permissions for the given `user id`.
Delete message
Permanently deletes a specific email message by its id from a gmail mailbox; for `user id`, use 'me' for the authenticated user or an email address to which the authenticated user has delegated access.
Fetch emails
Fetches a list of email messages from a gmail account, supporting filtering, pagination, and optional full content retrieval.
Fetch message by message ID
Fetches a specific email message by its id, provided the `message id` exists and is accessible to the authenticated `user id`.
Fetch Message by Thread ID
Retrieves messages from a gmail thread using its `thread id`, where the thread must be accessible by the specified `user id`.
Connect any two apps with Notis in the middle.
Browser tool and Gmail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Gmail.