Get a support resource ready for member conversations
Prepare a useful document or visual once so it can be shared through WhatsApp when needed.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Upload media
Upload media files (images, videos, audio, documents, stickers) to whatsapp servers. the uploaded media gets a media id that can be used in send media or other messaging actions. supported formats: - images: jpeg, png (max 5mb) - videos: mp4, 3gpp (max 16mb) - audio: aac, m4a, amr, mp3, ogg (max 16mb) - documents: pdf, doc, docx, ppt, pptx, xls, xlsx (max 100mb) - stickers: webp (max 500kb, 512x512 pixels)
Why this helps
Helpful resources are harder to share when they are not ready in the messaging channel.
- Make support material available in WhatsApp
- Prepare common resources for later use
- Reduce delays when members ask for help
Setup
Build it in a few focused steps.
- 1Connect Brilliant Directories and WhatsApp once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3Tell Notis to upload the supplied member support resource and report the returned media ID.
- 4Pick the webhook trigger and choose where run reports should go.
- 5Test with one real supported file.
Questions about this workflow
What happens after upload?
WhatsApp returns a media ID that can be used by a later send media action.
Which file types and sizes are supported?
Supported types and size limits depend on the media category. Follow the WhatsApp limits for images, video, audio, and documents.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Brilliant directories to Whatsapp. A trigger fires from one place; an action lands in another.
Brilliant directories triggers
Whatsapp actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Brilliant directories and Whatsapp, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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