Give unowned community work an owner
Turn unassigned community operations tickets into work someone can actually pick up.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Why this helps
Unassigned tickets are easy to overlook because no teammate can tell they are responsible for moving them forward.
- Make ownership visible for relevant operational work.
- Apply consistent routing rules across the backlog.
- Reduce the time spent manually scanning unassigned issues.
Setup
Build it in a few focused steps.
- 1Connect Brilliant Directories and Jira once in the Notis portal.
- 2Create an automation in the portal or by telling Notis which work to route.
- 3In one instruction, identify relevant unassigned Jira issues and state the ownership rules to apply.
- 4Choose a recurring schedule and where run reports should go.
- 5Test with one real unassigned issue and confirm the owner before enabling routine runs.
Questions about this workflow
How should the owner be selected?
Provide an explicit rule, such as issue category to team member, and ensure the required names or emails are available. Notis should report issues with no clear owner.
Can this find the Jira issues to assign?
Yes. The automation can search Jira and inspect returned issue data, using the matching criteria you provide.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Brilliant directories to Jira. A trigger fires from one place; an action lands in another.
Brilliant directories triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Brilliant directories and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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