Bring member request context into Jira
Put the details a teammate needs in the Jira issue where the work is happening.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Why this helps
Teams lose time reopening the directory to recover basic member context before they can act on a ticket.
- Make key member details easier to find during Jira work.
- Reduce context switching for the teammate picking up a request.
- Keep the update in the history of the existing issue.
Setup
Build it in a few focused steps.
- 1Connect Brilliant Directories and Jira once in the Notis portal.
- 2Create an automation in the portal or by telling Notis what information to add.
- 3In one instruction, describe how to match the Jira issue and which member details are appropriate to include in a comment.
- 4Choose a webhook trigger and where run reports should go.
- 5Test with one real request and review the comment for relevance and accuracy.
Questions about this workflow
Which member details should be included?
Specify only the details needed for the Jira work. Notis can use data returned by Brilliant Directories, while any extra context must be supplied in the instruction or event.
Does this make a new Jira issue?
No. It adds a comment to a matched existing issue.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Brilliant directories to Jira. A trigger fires from one place; an action lands in another.
Brilliant directories triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Brilliant directories and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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