Put member escalations in the right hands
Make the owner of an escalation visible in Jira while the issue is still active.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Why this helps
An escalation without an owner can linger while teammates assume someone else is handling it.
- Make responsibility explicit on the related Jira issue.
- Cut down on manual ticket searches and reassignment.
- Keep escalation work tied to the existing team process.
Setup
Build it in a few focused steps.
- 1Connect Brilliant Directories and Jira once in the Notis portal.
- 2Create an automation in the portal or by telling Notis the desired outcome.
- 3In one instruction, describe how to identify the Jira issue and choose the responsible user for each escalation.
- 4Choose a webhook trigger and where run reports should go.
- 5Test with one real escalation and verify the assignee is correct.
Questions about this workflow
Can Notis assign someone by name or email?
The Jira action supports email or name lookup. Make the assignment rule clear and ensure Notis has the information needed to identify the intended teammate.
What if there is no matching Jira issue?
Tell Notis to report the missing match and stop instead of assigning an unrelated issue.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Brilliant directories to Jira. A trigger fires from one place; an action lands in another.
Brilliant directories triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Brilliant directories and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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