Follow up on requests from Bolna calls
Give callers the next step they asked for without relying on someone to remember after the call.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send message
Send a text message to a whatsapp number. note: the message will reflect on the recipient's phone number only if they have texted first.
Why this helps
Call requests can get lost between a voice conversation and the next manual follow-up.
- Moves clear caller requests into a familiar messaging channel.
- Keeps the reply focused on details included in the trigger payload.
- Reduces manual follow-up after a voice conversation.
Setup
Build it in a few focused steps.
- 1Connect Bolna and WhatsApp once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis in plain language from a channel.
- 3Describe that a caller request in the Bolna webhook should become a concise WhatsApp follow-up using only supplied details.
- 4Pick the webhook trigger and choose where run reports should go.
- 5Test with one real example that includes the caller's WhatsApp number and request.
Questions about this workflow
What starts this automation?
A webhook request to Notis starts it. Configure the Bolna side to send a request when a conversation needs follow-up.
What information does the request need?
Include the recipient's WhatsApp number and the request details needed to write the message. Notis should not infer missing contact details.
Can it send to any caller?
WhatsApp message delivery depends on WhatsApp's messaging rules and whether the recipient has initiated a conversation. Use an approved template when required.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Bolna to Whatsapp. A trigger fires from one place; an action lands in another.
Bolna triggers
Whatsapp actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Bolna and Whatsapp, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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