Make the next caller decision easy
Give callers a few clear options they can answer with a tap after a voice conversation.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send interactive buttons
Send an interactive button message to a whatsapp number. button messages allow users to quickly respond by tapping up to 3 predefined buttons. perfect for yes/no questions, quick choices, or call-to-action scenarios. note: the message will be delivered to the recipient only if they have texted first.
Why this helps
A caller may postpone a follow-up when answering requires composing another message.
- Makes a short follow-up decision quick to answer.
- Keeps options limited to three buttons.
- Carries the question and choices from the webhook request.
Setup
Build it in a few focused steps.
- 1Connect Bolna and WhatsApp once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis in plain language from a channel.
- 3Describe that a Bolna webhook should send a WhatsApp button message for the decision and choices it supplies.
- 4Pick the webhook trigger and choose where run reports should go.
- 5Test with one real example that includes the caller's number, question, and up to three choices.
Questions about this workflow
How many choices can the message include?
The listed WhatsApp action supports up to three predefined buttons.
Can the message start a new conversation?
This button message is delivered only if the recipient has texted first.
What if the choices are missing?
Supply the question and choices in the webhook payload. Notis should not make up business decisions or caller preferences.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Bolna to Whatsapp. A trigger fires from one place; an action lands in another.
Bolna triggers
Whatsapp actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Bolna and Whatsapp, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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