Reply to a caller with the right context
Keep a voice conversation and its WhatsApp follow-up connected in one readable thread.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send reply
Send a reply to a specific message in a whatsapp conversation. this creates a contextual reply that shows which message you're responding to. note: the reply will be delivered to the recipient only if they have texted first.
Why this helps
A follow-up without the original context can leave callers unsure what it answers.
- Connects the follow-up to the specific message being answered.
- Makes the response easier for the recipient to place in context.
- Avoids sending a generic reply when a particular message is available.
Setup
Build it in a few focused steps.
- 1Connect Bolna and WhatsApp once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis in plain language from a channel.
- 3Describe that the webhook should send a WhatsApp reply to the supplied message using the supplied response context.
- 4Pick the webhook trigger and choose where run reports should go.
- 5Test with one real example containing a WhatsApp conversation, message reference, recipient, and reply.
Questions about this workflow
What does the webhook need to provide?
It needs the details WhatsApp requires to identify the conversation and message being answered, plus the recipient and reply content.
Can Notis invent the original message reference?
No. The automation can only reply contextually when the trigger data supplies the necessary message reference.
Will the reply always be delivered?
WhatsApp delivery rules apply. The recipient must have initiated a conversation for this message type to be delivered.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Bolna to Whatsapp. A trigger fires from one place; an action lands in another.
Bolna triggers
Whatsapp actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Bolna and Whatsapp, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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