Forward Bolna escalations to the right Telegram chat
Move urgent voice agent context to the people who can act on it.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Forward Message
Forward messages of any kind. service messages can't be forwarded.
Why this helps
Escalations lose momentum when the right team has to search for the original context.
- Speed up escalation handoffs
- Preserve the original message context
- Reduce manual copy and paste
Setup
Build it in a few focused steps.
- 1Connect Bolna and Telegram in Notis once.
- 2Create an automation for urgent escalation routing.
- 3Describe which Bolna webhook escalations should be forwarded and where the bot should send them.
- 4Choose the notis_webhook trigger and select a Telegram run report channel.
- 5Test with one real escalation example.
Questions about this workflow
What can be forwarded?
Telegram can forward messages of supported kinds when the source message and permissions allow it.
Can this replace a human escalation policy?
It can carry out the policy you describe, but the routing rules and destination chats must be supplied by you.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Bolna to Telegram. A trigger fires from one place; an action lands in another.
Bolna triggers
Telegram actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Answer Callback Query
Use this method to send answers to callback queries sent from inline keyboards. the answer will be displayed to the user as a notification at the top of the chat screen or as an alert.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Message
Delete a message, including service messages, with certain limitations.
Edit Message
Edit text messages sent by the bot.
Export Chat Invite Link
Generate a new primary invite link for a chat; any previously generated primary link is revoked. the bot must be an administrator in the chat for this to work and must have the appropriate administrator rights.
Forward Message
Forward messages of any kind. service messages can't be forwarded.
Get Chat Info
Get up to date information about the chat (current name of the user for one-on-one conversations, current username of a user, group or channel, etc.).
Get Chat Administrators
Get a list of administrators in a chat. on success, returns an array of chatmember objects that contains information about all chat administrators except other bots.
Get Chat History
Get chat history messages. note: this uses the getupdates method with specific parameters to retrieve historical messages.
Connect any two apps with Notis in the middle.
Bolna and Telegram, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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