Review Bolna conversation quality in Telegram
See recurring quality patterns without opening another analytics view.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Send Message
Send a text message to a telegram chat using the bot api.
Why this helps
Quality issues repeat when conversation reviews happen ad hoc and findings are hard to share.
- Create a regular quality checkpoint
- Share patterns with the team
- Focus review on actionable examples
Setup
Build it in a few focused steps.
- 1Connect Bolna and Telegram in Notis once.
- 2Create an automation for recurring quality review.
- 3Describe the quality criteria, sample period, and Telegram summary format using data available from Bolna.
- 4Choose the notis_cron trigger and select a Telegram run report channel.
- 5Test with one real review period.
Questions about this workflow
What quality criteria can it use?
Use criteria you specify, such as resolution, transfer, or customer sentiment, when those signals exist in the available data.
Does it score calls automatically?
It can analyze supplied call information according to your instruction, but missing signals must be supplied or called out.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Bolna to Telegram. A trigger fires from one place; an action lands in another.
Bolna triggers
Telegram actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Answer Callback Query
Use this method to send answers to callback queries sent from inline keyboards. the answer will be displayed to the user as a notification at the top of the chat screen or as an alert.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Message
Delete a message, including service messages, with certain limitations.
Edit Message
Edit text messages sent by the bot.
Export Chat Invite Link
Generate a new primary invite link for a chat; any previously generated primary link is revoked. the bot must be an administrator in the chat for this to work and must have the appropriate administrator rights.
Forward Message
Forward messages of any kind. service messages can't be forwarded.
Get Chat Info
Get up to date information about the chat (current name of the user for one-on-one conversations, current username of a user, group or channel, etc.).
Get Chat Administrators
Get a list of administrators in a chat. on success, returns an array of chatmember objects that contains information about all chat administrators except other bots.
Get Chat History
Get chat history messages. note: this uses the getupdates method with specific parameters to retrieve historical messages.
Connect any two apps with Notis in the middle.
Bolna and Telegram, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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