Review customer risk signals from Bolna in Telegram
Give your team a concise list of conversations that may need human attention.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Send Message
Send a text message to a telegram chat using the bot api.
Why this helps
Risk signals stay buried in conversation history until a customer issue becomes urgent.
- Surface conversations needing care
- Prioritize human review
- Reduce preventable escalation gaps
Setup
Build it in a few focused steps.
- 1Connect Bolna and Telegram in Notis once.
- 2Create an automation for scheduled customer risk review.
- 3Describe the risk signals and priority rules to apply to available Bolna conversation data.
- 4Choose the notis_cron trigger and select a Telegram run report channel.
- 5Test with one real review period.
Questions about this workflow
Which risk signals can it use?
Specify signals present in the Bolna conversations, such as unresolved intent or repeated transfer, and identify anything unavailable.
Does this contact customers automatically?
No. This workflow sends an internal Telegram review for your team to assess.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Bolna to Telegram. A trigger fires from one place; an action lands in another.
Bolna triggers
Telegram actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Answer Callback Query
Use this method to send answers to callback queries sent from inline keyboards. the answer will be displayed to the user as a notification at the top of the chat screen or as an alert.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Message
Delete a message, including service messages, with certain limitations.
Edit Message
Edit text messages sent by the bot.
Export Chat Invite Link
Generate a new primary invite link for a chat; any previously generated primary link is revoked. the bot must be an administrator in the chat for this to work and must have the appropriate administrator rights.
Forward Message
Forward messages of any kind. service messages can't be forwarded.
Get Chat Info
Get up to date information about the chat (current name of the user for one-on-one conversations, current username of a user, group or channel, etc.).
Get Chat Administrators
Get a list of administrators in a chat. on success, returns an array of chatmember objects that contains information about all chat administrators except other bots.
Get Chat History
Get chat history messages. note: this uses the getupdates method with specific parameters to retrieve historical messages.
Connect any two apps with Notis in the middle.
Bolna and Telegram, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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