Update Jira issue details from Bolna calls
Carry a meaningful change from a voice conversation into the existing Jira issue, with less manual context switching.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Edit Issue
Updates an existing jira issue with field values and operations. supports direct field parameters (summary, description, assignee, priority, etc.) that are merged with the fields parameter. direct parameters take precedence.
Why this helps
Ticket details can become stale when new information from a conversation has to be copied into Jira by hand.
- Keep an existing Jira issue aligned with new conversation details.
- Update only when the call provides a clear change.
- Reduce manual copying between voice and issue tracking.
Setup
Build it in a few focused steps.
- 1Connect Bolna and Jira once in the Notis portal.
- 2Create an automation from any channel or in Automations, New Automation.
- 3Tell Notis to update the existing Jira issue identified by the Bolna event only when the conversation provides a clear, supported change, and to preserve unrelated details.
- 4Choose the webhook trigger and select where run reports should go.
- 5Test with one real example that includes an issue reference and a concrete change.
Questions about this workflow
What can Notis update?
It can update issue details supported by the Jira action and grounded in the conversation. State which changes you want in the automation instruction.
What if the conversation has no clear change?
The instruction can tell Notis to leave the issue untouched when the call does not provide a clear update.
Does this work without an issue reference?
No. The event must identify the existing Jira issue to update.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Bolna to Jira. A trigger fires from one place; an action lands in another.
Bolna triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Bolna and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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