Assign Jira follow-ups from Bolna calls
Keep ownership attached to the work by assigning a Jira issue when the conversation clearly establishes who will handle it.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Why this helps
A follow-up can be captured in Jira and still get dropped when nobody knows who owns it.
- Make clear ownership from a conversation visible on the Jira issue.
- Reduce manual assignment after a call.
- Avoid assigning work when the conversation does not establish an owner.
Setup
Build it in a few focused steps.
- 1Connect Bolna and Jira once in the Notis portal.
- 2Create an automation from any channel or in Automations, New Automation.
- 3Tell Notis to assign the identified Jira issue only when a Bolna conversation clearly names an owner and Jira can resolve that person; otherwise leave it unassigned.
- 4Choose the webhook trigger and select where run reports should go.
- 5Test with one real event that identifies the issue and names an owner.
Questions about this workflow
Does the conversation need to name an owner?
Yes. This workflow assigns only when the conversation clearly identifies a person as responsible.
Can Jira resolve the named person?
The Jira action supports user lookup by email or name. The event or instruction should provide enough information for a reliable match.
What happens when ownership is unclear?
The instruction tells Notis to leave the issue unassigned rather than guess.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Bolna to Jira. A trigger fires from one place; an action lands in another.
Bolna triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Bolna and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Jira.