Explain a transaction status clearly to your customer
Share what is known in language your customer can understand.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Send message
Send a text message to a whatsapp number. note: the message will reflect on the recipient's phone number only if they have texted first.
Why this helps
Customers may ask for updates when technical transaction statuses are difficult to interpret quickly.
- Translate status into wording you provide or approve.
- Include a relevant transaction reference.
- Keep customer updates consistent.
Setup
Build it in a few focused steps.
- 1Connect Blocknative and WhatsApp once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis what you want from any channel.
- 3In one instruction, identify the transaction, approved plain-language wording, and recipient.
- 4Pick a recurring schedule, then choose where run reports go.
- 5Test with one real status and verify the customer-facing message.
Questions about this workflow
Can Notis promise a completion time?
No. Avoid promising timing unless your information supports it. The message should describe only the status available from Blocknative.
Can it message a customer outside the conversation window?
WhatsApp may require an approved template outside the 24-hour window. Use a template action and approved template when required.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Blocknative to Whatsapp. A trigger fires from one place; an action lands in another.
Blocknative triggers
Whatsapp actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Blocknative and Whatsapp, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Whatsapp.