Answer call-related questions with the right context
Keep the conversation moving by connecting the question in WhatsApp with details from the recent voice call.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send reply
Send a reply to a specific message in a whatsapp conversation. this creates a contextual reply that shows which message you're responding to. note: the reply will be delivered to the recipient only if they have texted first.
Why this helps
A question about a recent call can require searching for context before you can give a useful answer.
- Reduces time spent searching for call context
- Keeps the answer attached to the relevant message
- Uses only details supplied to the workflow
Setup
Build it in a few focused steps.
- 1Connect Bland AI and WhatsApp once in Notis.
- 2Create an automation in the portal or by telling Notis what you want.
- 3In one instruction, ask Notis to answer the supplied WhatsApp question using relevant call details and reply to the specified message.
- 4Choose the webhook trigger and a channel for run reports.
- 5Test with one real example containing the question, call details, message reference, and recipient.
Questions about this workflow
Can this answer questions if call details are not provided?
No. Supply the relevant call details, or the answer should state that the information is unavailable.
Does this send a new message or a contextual reply?
It sends a reply to a specific WhatsApp message, which displays the message being answered.
What does the recipient need to have done?
The recipient must have texted first for this reply action to be delivered.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Bland AI to Whatsapp. A trigger fires from one place; an action lands in another.
Bland AI triggers
Whatsapp actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Bland AI and Whatsapp, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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