Make sure donor service issues have an owner
Use recurring triage to find unassigned work and give it a clear next owner based on rules your team provides.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Why this helps
Unassigned supporter issues can sit in a queue without anyone responsible for moving them forward.
- Surface work with no current owner
- Apply the team's stated routing rules
- Reduce follow-up delays caused by unassigned issues
Setup
Build it in a few focused steps.
- 1Connect Blackbaud and Jira once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis what to do from any channel.
- 3Ask Notis in one instruction to find unassigned donor service issues and assign them using the routing rules and relevant context you provide.
- 4Pick the recurring schedule trigger and choose where run reports should go.
- 5Test with one known unassigned issue and confirm the routing rule selects the right owner.
Questions about this workflow
Can Notis invent an ownership policy?
No. Provide the routing rules and any context needed to apply them.
What if the issue has no matching owner?
Tell Notis to leave it unassigned and report it for review when no owner can be resolved.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Blackbaud to Jira. A trigger fires from one place; an action lands in another.
Blackbaud triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Blackbaud and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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