Get donor escalations to the right Jira owner
Pass the escalation context and intended owner to Notis so the issue has a clear person responsible for the next step.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Why this helps
Urgent supporter issues can remain unowned when assignment depends on a manual handoff.
- Make responsibility visible on an existing issue
- Use the owner named in the request
- Reduce delays caused by unclear handoffs
Setup
Build it in a few focused steps.
- 1Connect Blackbaud and Jira once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis what to do from any channel.
- 3Ask Notis in one instruction to review the supplied escalation context and assign the specified Jira issue to the named owner.
- 4Pick the webhook trigger and choose where run reports should go.
- 5Test with one real escalation and confirm the correct issue and owner.
Questions about this workflow
Does Notis decide who should own an escalation?
The instruction should identify the owner or explain the decision rule and provide the needed context. Do not assume Notis has an assignment policy that was not supplied.
What if the owner cannot be found in Jira?
Jira supports user lookup for assignment. Review the run report and correct the owner details if assignment cannot be resolved.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Blackbaud to Jira. A trigger fires from one place; an action lands in another.
Blackbaud triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Blackbaud and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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