Connect customer issues with BigML email context
Bring relevant customer and model conversations into one issue review.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Fetch emails
Fetches a list of email messages from a gmail account, supporting filtering, pagination, and optional full content retrieval.
Why this helps
Investigating an issue takes longer when customer context, model details, and email discussions are spread across tools.
- Finds likely relevant discussions for issue investigation
- Uses provided issue and model details to narrow the search
- Returns messages for human assessment
Setup
Build it in a few focused steps.
- 1Connect BigML and Gmail once in Notis.
- 2Create an automation and name it for customer issue context.
- 3Tell Notis to use the customer issue details and supplied BigML identifiers to search Gmail for relevant conversations and return likely matches.
- 4Pick a webhook trigger, then choose where run reports go.
- 5Test with one real issue and confirm the results are appropriately scoped.
Questions about this workflow
Does it search customer emails automatically?
It searches Gmail using details provided in the request and automation instruction. Keep the search scoped to relevant identifiers and terms.
Will Notis decide what caused the issue?
No. It returns context for investigation and should distinguish evidence from hypotheses.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Bigml to Gmail. A trigger fires from one place; an action lands in another.
Bigml triggers
Gmail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Modify email labels
Adds and/or removes specified gmail labels for a message; ensure `message id` and all `label ids` are valid (use 'listlabels' for custom label ids).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create email draft
Creates a gmail email draft, supporting to/cc/bcc, subject, plain/html body (ensure `is html=true` for html), attachments, and threading.
Create label
Creates a new label with a unique name in the specified user's gmail account.
Delete Draft
Permanently deletes a specific gmail draft using its id; ensure the draft exists and the user has necessary permissions for the given `user id`.
Delete message
Permanently deletes a specific email message by its id from a gmail mailbox; for `user id`, use 'me' for the authenticated user or an email address to which the authenticated user has delegated access.
Fetch emails
Fetches a list of email messages from a gmail account, supporting filtering, pagination, and optional full content retrieval.
Fetch message by message ID
Fetches a specific email message by its id, provided the `message id` exists and is accessible to the authenticated `user id`.
Fetch Message by Thread ID
Retrieves messages from a gmail thread using its `thread id`, where the thread must be accessible by the specified `user id`.
Connect any two apps with Notis in the middle.
Bigml and Gmail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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