Bring complaint context into a campaign review
Gather the relevant inbox context so a person can understand and respond to a campaign concern.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Fetch emails
Fetches a list of email messages from a gmail account, supporting filtering, pagination, and optional full content retrieval.
Why this helps
Campaign concerns can be difficult to investigate when the message, campaign details, and prior discussion are separated.
- Collect relevant email context when the workflow is triggered.
- Help a person review the concern with related conversation history.
- Avoid manually searching the inbox from scratch.
Setup
Build it in a few focused steps.
- 1Connect Bigmailer and Gmail once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3In one instruction, describe the campaign concern and Gmail context to fetch for review.
- 4Pick a webhook trigger and choose where run reports should go.
- 5Test with one real concern example and check that the fetched emails are relevant.
Questions about this workflow
Does this respond to or resolve complaints?
No. It fetches relevant Gmail messages for a person to review. It does not send a response or change campaign data.
How does a complaint start the workflow?
An external process sends an HTTP request to the Notis webhook when you decide the review should begin.
Can it determine whether a complaint is valid?
It can gather context and summarize what the returned data shows. A person should assess the concern and any facts not provided.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Bigmailer to Gmail. A trigger fires from one place; an action lands in another.
Bigmailer triggers
Gmail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Modify email labels
Adds and/or removes specified gmail labels for a message; ensure `message id` and all `label ids` are valid (use 'listlabels' for custom label ids).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create email draft
Creates a gmail email draft, supporting to/cc/bcc, subject, plain/html body (ensure `is html=true` for html), attachments, and threading.
Create label
Creates a new label with a unique name in the specified user's gmail account.
Delete Draft
Permanently deletes a specific gmail draft using its id; ensure the draft exists and the user has necessary permissions for the given `user id`.
Delete message
Permanently deletes a specific email message by its id from a gmail mailbox; for `user id`, use 'me' for the authenticated user or an email address to which the authenticated user has delegated access.
Fetch emails
Fetches a list of email messages from a gmail account, supporting filtering, pagination, and optional full content retrieval.
Fetch message by message ID
Fetches a specific email message by its id, provided the `message id` exists and is accessible to the authenticated `user id`.
Fetch Message by Thread ID
Retrieves messages from a gmail thread using its `thread id`, where the thread must be accessible by the specified `user id`.
Connect any two apps with Notis in the middle.
Bigmailer and Gmail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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