Track customer-impacting incidents in Linear
Make customer impact visible to the team responsible for fixing it.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Why this helps
Operational impact and customer impact are often tracked in separate places.
- Prioritize user impact
- Preserve scope details
- Coordinate response
Setup
Build it in a few focused steps.
- 1Connect Better Stack and Linear in Notis.
- 2Create an automation for customer-impacting incidents.
- 3Tell Notis to create a Linear issue with affected customers or scope, service impact, evidence, and the requested response priority.
- 4Choose the Notis webhook trigger and send qualifying incident payloads to it.
- 5Choose a report channel and test with one real incident.
Questions about this workflow
How is customer impact detected?
Use the impact fields or wording supplied in the Better Stack payload.
Can sensitive customer details be excluded?
Yes. Instruct Notis to summarize scope without including personal data.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Better stack to Linear. A trigger fires from one place; an action lands in another.
Better stack triggers
Linear actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create linear attachment
Creates a new attachment and associates it with a specific, existing linear issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create a comment
Creates a new comment on a specified linear issue.
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Get create issue default params
Fetches a linear team's default issue estimate and state, useful for pre-filling new issue forms.
Create a label
Creates a new label in linear for a specified team, used to categorize and organize issues.
Delete issue
Archives an existing linear issue by its id, which is linear's standard way of deleting issues; the operation is idempotent.
Get all teams
Retrieves all teams from the linear workspace without requiring any parameters.
Download issue attachments
Downloads a specific attachment from a linear issue; the `file name` must include the correct file extension.
Connect any two apps with Notis in the middle.
Better stack and Linear, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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