Give Delighted follow-up signals a clear next stop
Keep potential customer follow-up visible without leaving every response for someone to rediscover.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
List Survey Responses
Lists survey responses in your account.
Why this helps
Responses asking for help or mentioning a problem can be missed between survey review sessions.
- Retrieve responses regularly and identify explicit requests or reported problems.
- Keep the review queue grounded in response content and available person details.
- Help the team decide which conversations need a human response.
Setup
Build it in a few focused steps.
- 1Connect Delighted once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis to create one from any channel.
- 3In one instruction, ask Notis to retrieve responses and list only those with a clear request or issue, using returned evidence.
- 4Choose a recurring schedule and report destination.
- 5Test with one real response retrieval and verify the queue avoids unsupported assumptions.
Questions about this workflow
Does this contact customers automatically?
No. It produces a review queue from returned responses so the team can decide on follow-up.
Can it include contact details?
The response listing can expand person details. Include them only when the action returns them and they are needed for review.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link AnyDB to Delighted. A trigger fires from one place; an action lands in another.
AnyDB triggers
Delighted actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Person to Autopilot Email
Adds a person to automated email surveys or updates their profile details.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Person to Autopilot SMS
Adds a person to automated SMS surveys or updates their profile details.
Create or Update Person
Creates or updates a person and schedules a survey email.
Delete Pending Survey Requests
Cancels all pending survey requests for a person.
Delete Person
Permanently deletes a person and all associated data.
Get Autopilot Email Configuration
Retrieves the current email Autopilot configuration.
Get Autopilot SMS Configuration
Retrieves the current SMS Autopilot configuration.
List Autopilot SMS Memberships
Lists people enrolled in SMS Autopilot.
Connect any two apps with Notis in the middle.
AnyDB and Delighted, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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