Bring low-score Delighted feedback to the surface
Spot unhappy customer feedback sooner and give the team a clear place to start.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
List Survey Responses
Lists survey responses in your account.
Why this helps
Low-score responses can be buried in a stream of survey results, delaying a thoughtful follow-up.
- Retrieve recent Delighted responses on a set cadence.
- Group low-score feedback and summarize themes using returned response data.
- Give the team a focused review list for deciding on follow-up.
Setup
Build it in a few focused steps.
- 1Connect Delighted once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis to create one from any channel.
- 3Ask Notis to retrieve recent survey responses, identify low scores using the returned score scale, and summarize the reasons provided.
- 4Choose a recurring schedule and report destination.
- 5Test with one real response retrieval and review the triage for accuracy.
Questions about this workflow
What counts as a low score?
State the threshold in your instruction based on the score scale available in your Delighted responses.
Can it decide whom to contact?
It can summarize returned responses for human review. Do not assume contact details or reasons that are absent from the returned data.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link AnyDB to Delighted. A trigger fires from one place; an action lands in another.
AnyDB triggers
Delighted actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Person to Autopilot Email
Adds a person to automated email surveys or updates their profile details.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Person to Autopilot SMS
Adds a person to automated SMS surveys or updates their profile details.
Create or Update Person
Creates or updates a person and schedules a survey email.
Delete Pending Survey Requests
Cancels all pending survey requests for a person.
Delete Person
Permanently deletes a person and all associated data.
Get Autopilot Email Configuration
Retrieves the current email Autopilot configuration.
Get Autopilot SMS Configuration
Retrieves the current SMS Autopilot configuration.
List Autopilot SMS Memberships
Lists people enrolled in SMS Autopilot.
Connect any two apps with Notis in the middle.
AnyDB and Delighted, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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