See the themes emerging across Delighted responses
Make customer feedback easier to digest and carry into the next team conversation.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
List Survey Responses
Lists survey responses in your account.
Why this helps
Recurring customer requests can be difficult to spot when responses are read one at a time.
- Pull a recurring set of survey responses for review.
- Summarize themes grounded in returned answers and notes.
- Give product and service discussions a practical customer voice digest.
Setup
Build it in a few focused steps.
- 1Connect Delighted once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis to create one from any channel.
- 3Ask Notis to retrieve recent responses and group recurring themes from the returned answers and notes.
- 4Choose a recurring schedule and report destination.
- 5Test with one real run and check that each theme is supported by the responses.
Questions about this workflow
Can this identify themes from responses without text?
Only if the returned data includes useful content. The instruction should report when responses do not include enough text to identify themes.
Can it report changes from the prior digest?
That requires a prior baseline to be available or supplied. Without one, the digest can summarize the current returned responses only.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link AnyDB to Delighted. A trigger fires from one place; an action lands in another.
AnyDB triggers
Delighted actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Person to Autopilot Email
Adds a person to automated email surveys or updates their profile details.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Person to Autopilot SMS
Adds a person to automated SMS surveys or updates their profile details.
Create or Update Person
Creates or updates a person and schedules a survey email.
Delete Pending Survey Requests
Cancels all pending survey requests for a person.
Delete Person
Permanently deletes a person and all associated data.
Get Autopilot Email Configuration
Retrieves the current email Autopilot configuration.
Get Autopilot SMS Configuration
Retrieves the current SMS Autopilot configuration.
List Autopilot SMS Memberships
Lists people enrolled in SMS Autopilot.
Connect any two apps with Notis in the middle.
AnyDB and Delighted, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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