Carry customer email opt-outs through to Delighted
Respect a customer's stated preference by applying it where future survey emails are managed.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Unsubscribe Person
Permanently unsubscribes a person from all future email surveys.
Why this helps
An opt-out recorded in one system can be missed when survey eligibility is managed somewhere else.
- Apply an explicit opt-out from an AnyDB event to Delighted.
- Use the email provided in the webhook request to identify the person.
- Keep future email survey eligibility aligned with the customer's stated preference.
Setup
Build it in a few focused steps.
- 1Connect AnyDB and Delighted once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis to create one from any channel.
- 3In one instruction, say which explicit opt-out event should unsubscribe the person in Delighted and how the request provides their email.
- 4Choose the AnyDB webhook trigger and where run reports should go.
- 5Test with one real opt-out record and verify the person is unsubscribed.
Questions about this workflow
Does this remove the person from Delighted?
No. It unsubscribes the person from future email surveys; it does not delete their person record or historical data.
Should any record update cause an unsubscribe?
No. Use only a clear, explicit opt-out signal in the AnyDB event and provide the associated email address.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link AnyDB to Delighted. A trigger fires from one place; an action lands in another.
AnyDB triggers
Delighted actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Person to Autopilot Email
Adds a person to automated email surveys or updates their profile details.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Person to Autopilot SMS
Adds a person to automated SMS surveys or updates their profile details.
Create or Update Person
Creates or updates a person and schedules a survey email.
Delete Pending Survey Requests
Cancels all pending survey requests for a person.
Delete Person
Permanently deletes a person and all associated data.
Get Autopilot Email Configuration
Retrieves the current email Autopilot configuration.
Get Autopilot SMS Configuration
Retrieves the current SMS Autopilot configuration.
List Autopilot SMS Memberships
Lists people enrolled in SMS Autopilot.
Connect any two apps with Notis in the middle.
AnyDB and Delighted, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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