Prepare support article drafts in Contentful
Turn a resolved support question and its approved answer into a draft article your team can refine.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Entry
Creates an entry in a space environment.
Why this helps
Useful support answers are easy to lose after resolution, and rewriting them as articles adds another manual step.
- Gives reusable support answers a clear content workflow.
- Reduces repeated article setup work.
- Keeps editorial approval before content is published.
Setup
Build it in a few focused steps.
- 1Connect AnyDB and Contentful once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3Tell Notis to create a draft support article from each request, using only the supplied answer and source context.
- 4Choose the webhook trigger and where run reports should go.
- 5Test with one resolved support question and inspect the draft.
Questions about this workflow
Will Notis invent missing support details?
The instruction should limit the draft to the supplied answer and context. Include any necessary facts in the request.
Does this create a public help article?
It creates an entry in Contentful. Publication is a separate editorial action.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link AnyDB to Contentful. A trigger fires from one place; an action lands in another.
AnyDB triggers
Contentful actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get space
Retrieves metadata for a specific space.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Activate Content Type
Publishes a content type so it can be used to create entries; the current version is required.
List spaces
Lists the spaces available to your account.
Archive Asset
Archives an asset, removing it from active use without permanently deleting it.
Update space
Updates the name of a specific space.
Archive Entry
Archives an unpublished entry; its current version may be required.
Archive Release
Create App Signing Key
Creates an app signing key pair or registers a supplied public key; generating a pair returns its private key.
Connect any two apps with Notis in the middle.
AnyDB and Contentful, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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