Bring resolution notes to the feedback thread
Carry the useful outcome from an internal resolution record into the conversation customers already follow.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Comment
Posts a new comment on a post.
Why this helps
Resolution details can remain in an internal database instead of reaching the relevant feedback thread.
- Reduce manual follow-up when a feedback item is resolved.
- Keep the resolution tied to its Canny discussion.
Setup
Build it in a few focused steps.
- 1Connect AnyDB and Canny once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3Describe that Notis should add each submitted approved resolution note as a comment on its specified Canny post, using the supplied author identifier.
- 4Choose the Notis webhook trigger and choose where run reports go.
- 5Send one real resolution note and verify the comment on the intended post.
Questions about this workflow
What identifiers are required?
Provide the Canny post identifier and author identifier, along with the comment text.
Can Notis decide whether a resolution is ready to share?
Only if the submitted record includes a clear approval or sharing instruction for Notis to follow.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link AnyDB to Canny. A trigger fires from one place; an action lands in another.
AnyDB triggers
Canny actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Post Tag
Adds an existing tag to a post.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete User
Deletes a user and their comments and votes.
Change Post Status
Changes a post’s status and can notify voters.
Create Changelog Entry
Creates a changelog entry and can publish it or notify users.
Create Comment
Posts a new comment on a post.
Create or Update User
Creates a user or updates their existing profile.
Create Post
Creates a feature request or feedback post on a board.
Create Tag
Creates a tag for categorizing posts.
Connect any two apps with Notis in the middle.
AnyDB and Canny, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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