Triage Botpress conversations tied to an escalation
An AnyDB process can request a conversation review through a Notis webhook. Notis retrieves the threads and summarizes those relevant to the supplied escalation context.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
LIST_CONVERSATIONS
Lists conversations so you can retrieve chat threads.
Why this helps
Escalations slow down when someone must manually find and read chat threads before deciding what needs attention.
- Start triage when an escalation request arrives
- Review conversation threads with the issue context at hand
- Get a summary to help decide the next follow-up
Setup
Build it in a few focused steps.
- 1Connect AnyDB and Botpress once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis what to do from any channel.
- 3In one instruction, ask Notis to list Botpress conversations and summarize threads relevant to the escalation details supplied by the AnyDB process.
- 4Choose a webhook trigger and configure the AnyDB process to send an HTTP request to it with the escalation context.
- 5Choose where run reports should go, then test with one real example and verify the summary is relevant.
Questions about this workflow
Will this workflow automatically resolve or update an escalation?
No. It retrieves conversations and reports a triage summary. No escalation update action is listed.
What if the conversations do not contain the issue context?
Notis can only summarize returned conversation data. Include the relevant identifiers or context in the request and report missing information clearly.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link AnyDB to Botpress. A trigger fires from one place; an action lands in another.
AnyDB triggers
Botpress actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete File
Permanently deletes a file from a bot’s storage; this cannot be undone.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Break Down Workspace Usage By Bot
Breaks down workspace usage by bot, including invocations, storage, and AI spending.
Get Account
Retrieves details of the authenticated account.
BOTPRESS_CHARGE_WORKSPACE_UNPAID_INVOICES
Charges unpaid invoices for a workspace and returns which payments succeeded or failed.
LIST_BOT_ISSUES
Lists issues associated with a bot.
Check Handle Availability
Checks whether a workspace handle is available and suggests alternatives if it is taken.
LIST_CONVERSATIONS
Lists conversations so you can retrieve chat threads.
BOTPRESS_CREATE_ADMIN_INTEGRATION
Creates an integration in a workspace.
Connect any two apps with Notis in the middle.
AnyDB and Botpress, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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