Turn support cases into Agiled tickets
Get support issues into the queue while keeping incomplete cases visible for follow-up.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Ticket
Creates a new support ticket.
Why this helps
Support requests stored for later can be missed or require another round of manual entry.
- Create tickets from cases that include the required details.
- Surface missing ticket information for follow-up.
- Keep support intake moving without copying each request.
Setup
Build it in a few focused steps.
- 1Connect AnyDB and Agiled once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3Tell Notis to create an Agiled ticket from a submitted support case only when subject, message, priority, and user ID are available.
- 4Choose the webhook trigger and a channel for run reports.
- 5Test with one real case and verify the ticket details.
Questions about this workflow
Which details are needed to create the ticket?
The available action requires subject, message, priority, and user ID. Tell Notis to report a case when any are missing.
Can the workflow decide ticket priority?
Only if you provide a clear priority rule or the submitted case already includes a priority.
Does AnyDB trigger the automation?
No AnyDB trigger events are listed. This workflow starts with a Notis webhook.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link AnyDB to Agiled. A trigger fires from one place; an action lands in another.
AnyDB triggers
Agiled actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Expense
Creates a new expense.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Project
Creates a new project.
Create Task
Creates a new task.
Create Ticket
Creates a new support ticket.
Get Contacts
Retrieves contacts.
Get Currencies
Retrieves the available currencies.
Get Deals
Retrieves deals.
Get Employees
Retrieves employees.
Connect any two apps with Notis in the middle.
AnyDB and Agiled, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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