Capture the words customers use
Save recurring phrases and needs from available customer language so your team can use them in product and messaging discussions.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Create Insight
Save a research insight, optionally linking it to a project.
Why this helps
Customer wording gets paraphrased away when feedback is summarized, making it harder to understand what people actually said.
- Keep example wording close to the synthesized theme.
- Distinguish direct customer language from interpretation.
- State the source scope so a few examples are not mistaken for a representative sample.
Setup
Build it in a few focused steps.
- 1Connect Airtop and Dovetail once in the Notis portal.
- 2Create an automation in Automations, New Automation, or ask Notis to create it in plain language.
- 3In one instruction, specify the available customer feedback sources and ask Notis to create a Dovetail insight with short examples, interpreted themes and the scope of material reviewed.
- 4Choose a recurring schedule and select a report channel.
- 5Test with one real set of feedback and confirm the insight in Dovetail.
Questions about this workflow
Will it quote customers verbatim?
Ask it to retain short, accurate excerpts when available and include source context. It should not invent or alter quotes.
Can it identify the most common phrase?
Only if the available material supports that comparison. Otherwise it can report examples without claiming frequency.
What does the schedule review?
It reviews customer language available to Notis from Airtop results at run time. Specify the source scope in the instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Airtop to Dovetail. A trigger fires from one place; an action lands in another.
Airtop triggers
Dovetail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Channel
Create a channel to organize and collect feedback.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Contact
Create a new contact.
Create Data Point
Record and classify a data point in a channel.
Create Data
Creates a research data item in a project.
Create Insight
Save a research insight, optionally linking it to a project.
Create Topic
Create a topic in a channel to organize feedback.
Create Doc
Creates a document in a project; its content is stored but not returned.
Delete Channel
Move a channel to the project trash, where it can be restored for 30 days.
Connect any two apps with Notis in the middle.
Airtop and Dovetail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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