Turn web issues into structured support tickets
Send a page or issue notice to Notis and have Airtop gather context before preparing a DocsBot ticket.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Generate Conversation Ticket
Turns a Chat Agent conversation into a structured support ticket.
Why this helps
Support issues reported from a website often lack the page details and reproduction context needed for a useful ticket.
- Include relevant page context in ticket preparation.
- Reduce back and forth to clarify reported web issues.
- Keep ticket generation grounded in the existing conversation.
Setup
Build it in a few focused steps.
- 1Connect Airtop and DocsBot ai once in Notis.
- 2Create an automation in plain language or in Automations, New Automation.
- 3Describe how Airtop should inspect the reported page and which existing DocsBot conversation should be used to generate a ticket.
- 4Choose the webhook trigger and select where run reports go.
- 5Test with one real issue and review the generated ticket before submitting it.
Questions about this workflow
Does this submit a ticket to an external helpdesk?
The listed action generates a structured ticket from a DocsBot conversation. It does not submit it to another helpdesk.
What context should the webhook include?
Include the reported page URL and enough conversation or issue context to identify the relevant DocsBot conversation.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Airtop to Docsbot ai. A trigger fires from one place; an action lands in another.
Airtop triggers
Docsbot ai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Bot
Creates a bot within a team.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Capture Conversation Lead
Saves lead information in conversation metadata, whether or not the conversation exists.
Delete Bot
Permanently deletes a bot; this action cannot be undone.
Generate Conversation Ticket
Turns a Chat Agent conversation into a structured support ticket.
Create Bot Source
Creates a source for a bot’s knowledge base.
Get Bot Details
Retrieves details about a bot in a team.
Create Webhook
Creates a bot webhook subscription; its target must be publicly accessible and support HTTPS.
Get Team Details
Retrieves details about a team, including its members and settings.
Connect any two apps with Notis in the middle.
Airtop and Docsbot ai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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