Find documentation gaps behind customer questions
See which recurring questions already have a public answer and which topics may need clearer documentation.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
List Questions
Lists the questions asked of a bot.
Why this helps
Repeated product questions are hard to turn into documentation priorities when no one has time to investigate each one.
- Group questions by whether a public answer appears to exist.
- Make potential documentation gaps easier to review.
- Support prioritization with actual question history.
Setup
Build it in a few focused steps.
- 1Connect Airtop and DocsBot ai once in Notis.
- 2Create an automation in plain language or in Automations, New Automation.
- 3Describe which bot questions to review and how Airtop should search the public product documentation for answers.
- 4Choose a recurring schedule and select where run reports go.
- 5Test with real questions and have a teammate confirm the gap classifications.
Questions about this workflow
Will it decide what the product team should build?
No. It identifies question and documentation patterns for the team to evaluate.
Can it group questions by theme?
Ask the automation to summarize themes from the available question data and clearly state its grouping basis.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Airtop to Docsbot ai. A trigger fires from one place; an action lands in another.
Airtop triggers
Docsbot ai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Bot
Creates a bot within a team.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Capture Conversation Lead
Saves lead information in conversation metadata, whether or not the conversation exists.
Delete Bot
Permanently deletes a bot; this action cannot be undone.
Generate Conversation Ticket
Turns a Chat Agent conversation into a structured support ticket.
Create Bot Source
Creates a source for a bot’s knowledge base.
Get Bot Details
Retrieves details about a bot in a team.
Create Webhook
Creates a bot webhook subscription; its target must be publicly accessible and support HTTPS.
Get Team Details
Retrieves details about a team, including its members and settings.
Connect any two apps with Notis in the middle.
Airtop and Docsbot ai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Docsbot ai.