Give escalations useful page context
Help a teammate pick up an escalation with the conversation history and a browser check of the page involved.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
List Bot Conversations
Lists a bot’s conversation history with basic details.
Why this helps
Escalations often arrive with too little context, forcing the next person to recreate the customer's journey.
- Reduce time spent reconstructing the reported page state.
- Keep the conversation as the source of customer context.
- Flag when a page cannot be reached or matched.
Setup
Build it in a few focused steps.
- 1Connect Airtop and DocsBot ai once in Notis.
- 2Create an automation in plain language or in Automations, New Automation.
- 3Describe how to locate the escalated conversation and which reported URL Airtop should inspect.
- 4Choose the webhook trigger and select where run reports go.
- 5Test with one real escalation and review the context report.
Questions about this workflow
Does the conversation list return full message history?
The listed action returns a limited subset of conversation properties. The workflow should use only available details and supplied webhook context.
Will this reply to the customer?
No. It prepares context for the team to review.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Airtop to Docsbot ai. A trigger fires from one place; an action lands in another.
Airtop triggers
Docsbot ai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Bot
Creates a bot within a team.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Capture Conversation Lead
Saves lead information in conversation metadata, whether or not the conversation exists.
Delete Bot
Permanently deletes a bot; this action cannot be undone.
Generate Conversation Ticket
Turns a Chat Agent conversation into a structured support ticket.
Create Bot Source
Creates a source for a bot’s knowledge base.
Get Bot Details
Retrieves details about a bot in a team.
Create Webhook
Creates a bot webhook subscription; its target must be publicly accessible and support HTTPS.
Get Team Details
Retrieves details about a team, including its members and settings.
Connect any two apps with Notis in the middle.
Airtop and Docsbot ai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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