Review customer feedback with browser and survey context
A scheduled review can help you spot where customer issues and survey feedback point to the same friction.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
List Survey Responses
Lists survey responses in your account.
Why this helps
Customer feedback scattered across a browser-based system and survey responses takes time to compare and easy-to-miss context.
- Review two customer feedback sources in one run.
- Summarize recurring themes for easier prioritization.
- Keep the report grounded in the records available at run time.
Setup
Build it in a few focused steps.
- 1Connect Airtop and Delighted once in Notis.
- 2Create an automation in plain language or in Automations, New Automation.
- 3Describe which browser-visible customer issues to review and how to summarize them alongside Delighted survey responses.
- 4Choose a recurring Notis schedule and select where run reports should go.
- 5Test with one real review period and check that the summary reflects both sources.
Questions about this workflow
Can it tell whether a survey response was caused by a particular issue?
Only if the available records support that connection. Otherwise, the report can identify themes that appear in both sources without claiming causation.
Does this create or update Delighted records?
No. This workflow uses the listed response retrieval action and summarizes returned data in the Notis run report.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Airtop to Delighted. A trigger fires from one place; an action lands in another.
Airtop triggers
Delighted actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Person to Autopilot Email
Adds a person to automated email surveys or updates their profile details.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Person to Autopilot SMS
Adds a person to automated SMS surveys or updates their profile details.
Create or Update Person
Creates or updates a person and schedules a survey email.
Delete Pending Survey Requests
Cancels all pending survey requests for a person.
Delete Person
Permanently deletes a person and all associated data.
Get Autopilot Email Configuration
Retrieves the current email Autopilot configuration.
Get Autopilot SMS Configuration
Retrieves the current SMS Autopilot configuration.
List Autopilot SMS Memberships
Lists people enrolled in SMS Autopilot.
Connect any two apps with Notis in the middle.
Airtop and Delighted, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Delighted.