Stop scheduled surveys when a customer account changes
When a verified account change makes a pending survey inappropriate, clear the future request with Delighted.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Delete Pending Survey Requests
Cancels all pending survey requests for a person.
Why this helps
Pending surveys can become mistimed after account changes, and tracking down each request by hand creates avoidable cleanup.
- Act on account changes confirmed in a browser source.
- Remove pending survey requests for the identified email.
- Reduce inappropriate or outdated survey follow-ups.
Setup
Build it in a few focused steps.
- 1Connect Airtop and Delighted once in Notis.
- 2Create an automation in plain language or in Automations, New Automation.
- 3Describe which account change Airtop should verify and when to delete pending survey requests for that person's email.
- 4Choose the Notis webhook trigger and select where run reports should go.
- 5Test with one real account-change example and verify the pending requests were removed.
Questions about this workflow
Does this delete the person's Delighted account?
No. The selected action removes pending survey requests for a person. It does not delete the person or their associated data.
What if Airtop cannot confirm the change or identify an email?
Have the workflow report the uncertainty and skip deletion until the person and qualifying change are clear.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Airtop to Delighted. A trigger fires from one place; an action lands in another.
Airtop triggers
Delighted actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Person to Autopilot Email
Adds a person to automated email surveys or updates their profile details.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Person to Autopilot SMS
Adds a person to automated SMS surveys or updates their profile details.
Create or Update Person
Creates or updates a person and schedules a survey email.
Delete Pending Survey Requests
Cancels all pending survey requests for a person.
Delete Person
Permanently deletes a person and all associated data.
Get Autopilot Email Configuration
Retrieves the current email Autopilot configuration.
Get Autopilot SMS Configuration
Retrieves the current SMS Autopilot configuration.
List Autopilot SMS Memberships
Lists people enrolled in SMS Autopilot.
Connect any two apps with Notis in the middle.
Airtop and Delighted, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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