Resolve confirmed duplicate profiles with verified research
When two records clearly belong to the same person, carry out a deliberate alias operation using the chosen canonical profile.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Profile Alias
Merges one profile into another, moving its data to the canonical profile.
Why this helps
Duplicate customer records split engagement history and create uncertainty about which profile should receive follow-up.
- Consolidate data under a selected canonical profile.
- Reduce confusion caused by confirmed duplicate records.
- Use verified research as context for a careful identity decision.
Setup
Build it in a few focused steps.
- 1Connect Airtop and Customer.io once in Notis.
- 2Create an automation and name it for confirmed profile consolidation.
- 3Tell Notis to create an alias only when the supplied evidence confirms both identifiers belong to the same person and the canonical profile is specified.
- 4Choose the webhook trigger and a channel for run reports.
- 5Test with one reviewed duplicate pair and confirm the resulting canonical profile.
Questions about this workflow
Can this automatically merge profiles based only on similar names?
No. Require clear evidence and explicitly supplied previous_id and canonical user_id values before creating an alias.
Can an alias operation be undone automatically?
Do not assume it can be reversed. Use this workflow only for reviewed, confirmed duplicates and test with a real example selected for that purpose.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Airtop to Customerio. A trigger fires from one place; an action lands in another.
Airtop triggers
Customerio actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Suppress Customer Profile
Permanently deletes a customer profile and prevents it from being added again; this action is irreversible.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Person to Group
Adds a person to a group, linking them to an organization, account, or project.
Get Integrations
Lists the integrations configured in your workspace.
Create Profile Alias
Merges one profile into another, moving its data to the canonical profile.
Get Messages
Retrieves messages sent from your workspace and their delivery metrics.
Get Segment Details
Retrieves details about a specific segment.
Get Segment Membership
Retrieves the people in a specific segment.
Get Segments
Lists the segments in your workspace.
Connect any two apps with Notis in the middle.
Airtop and Customerio, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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