Collect customer feedback in your Dovetail project
Give each parsed feedback item a home in Dovetail, so useful customer context is easier to find later.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Data
Creates a research data item in a project.
Why this helps
Feedback gathered from emails and documents can disappear into disconnected exports before the team can review it.
- Centralize parsed feedback as Dovetail data
- Keep available dates and source context with each item
- Make customer evidence easier to revisit
Setup
Build it in a few focused steps.
- 1Connect Airparser and Dovetail in the Notis portal.
- 2Create an automation for customer feedback capture.
- 3In one instruction, ask Notis to create a Dovetail data item for each incoming feedback record and preserve supplied context.
- 4Choose the webhook trigger and a destination for run reports.
- 5Test with one real feedback record and review the result in Dovetail.
Questions about this workflow
Can it separate feedback by product area?
You can instruct Notis to use a product area when that information is present in the payload. Do not rely on it to infer an unprovided category.
Does the workflow require an Airparser trigger event?
No. Airparser has no trigger events in this package, so an HTTP request to a Notis webhook starts the workflow.
Can it capture multiple feedback items at once?
Ask Notis to process each item in the incoming payload. Test with the batch format you expect to send.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Airparser to Dovetail. A trigger fires from one place; an action lands in another.
Airparser triggers
Dovetail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Channel
Create a channel to organize and collect feedback.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Contact
Create a new contact.
Create Data Point
Record and classify a data point in a channel.
Create Data
Creates a research data item in a project.
Create Insight
Save a research insight, optionally linking it to a project.
Create Topic
Create a topic in a channel to organize feedback.
Create Doc
Creates a document in a project; its content is stored but not returned.
Delete Channel
Move a channel to the project trash, where it can be restored for 30 days.
Connect any two apps with Notis in the middle.
Airparser and Dovetail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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